Managed IT support that answers at any hour
One support desk for your users, your network and the systems your business runs on. We take the daily IT workload — the calls, the monitoring, the updates, the vendors — under an annual maintenance contract or a monthly support plan, and we report on it every month. Delivery is remote-first, with local partners on site where the work needs hands.
Everything a working IT department does every day
A support contract with us is not a phone number for emergencies. It is the routine work that prevents emergencies, plus a desk that answers when something breaks anyway.
24/7 help desk
- Support by phone, WhatsApp and online ticket
- AnyDesk remote sessions on the user's screen
- A reference number and tracking link for every ticket
- Priorities and escalation paths agreed in advance
- Hotlines for the GCC and for Europe, day and night
- Cover for night shifts, weekends and public holidays
Proactive monitoring & patching
- Monitoring of servers and internet links
- Firewalls, switches and Wi-Fi access points watched
- Alerts acted on before users notice a problem
- Operating system and application updates
- Firmware updates for network equipment
- Backup checks, with failures followed up
Users, mailboxes & cloud
- User account and mailbox administration
- Onboarding for joiners, ready on their first day
- Offboarding for leavers, with access removed
- Microsoft 365 administration
- Google Workspace administration
- Permissions, shared mailboxes and groups
Devices & hardware
- PCs, laptops and mobile devices
- Printers, scanners and peripherals
- Hardware fault diagnosis
- Vendor and warranty claims coordinated for you
- Asset inventory kept up to date
- Licence inventory and renewal reminders
Hotel & business systems
- Hotel PMS support and interface issues
- IPTV, guest Wi-Fi and door lock systems
- POS and back-office software
- Our own products: People AXIS, IVMS, Right Numbers, POS and CRM
- Third-party systems you already own
- Faults raised and chased with the vendor
Preventive maintenance visits
- Scheduled visits where site work is needed
- Carried out through our local partners
- Racks, cabling, power and cooling checked
- Equipment cleaned, inspected and tested
- Findings recorded with recommended actions
- Briefed and supervised by your remote engineers
Documentation & reporting
- IT documentation written and maintained
- Network diagrams kept current
- Records of configurations and changes
- Monthly service report
- Review of tickets, trends and recurring faults
- Recommendations you can act on or decline
Consultancy & planning
- IT consultancy from engineers who know your estate
- Annual IT budgeting
- Planning for growth or a new site
- Hardware replacement planning
- Procurement advice for hardware
- Procurement advice for licences and subscriptions
New office & new hotel setup
- IT setup for a new office or branch
- Pre-opening IT for a new hotel
- Network, Wi-Fi and internet links planned
- PCs, printers and accounts prepared for staff
- Installation coordinated with local partners
- Support in place from the first day of operation
Start with one ticket, or hand over the lot
Not every organisation needs the same depth of support, so there are three ways to work with us. Pay per incident when you only need help occasionally. Take a monthly plan or an annual maintenance contract when you want the routine work done and a desk on call. Or make us your fully outsourced IT department and let a named team run the whole function.
You can move between them. Scope, covered sites and equipment, support hours and response targets are written down before anything starts, so both sides know exactly what is included.
| Model | Suits | How it works |
|---|---|---|
| Pay per incident | Small teams with occasional problems | Open a ticket, we quote and fix that issue, no ongoing commitment |
| Monthly plan or AMC | Businesses and hotels that need routine care and a desk on call | Agreed scope and response targets, billed monthly or annually |
| Outsourced IT department | Organisations with no in-house IT team, or one that is stretched | A named team runs the whole IT function and reports monthly |
Remote first, on site when it counts
Most IT faults do not need a person in the building. An engineer connects over AnyDesk, sees what the user sees and fixes it while they are still on the phone. That is why we can support clients in Saudi Arabia, the GCC and Europe, and remote clients elsewhere, from one desk that is open 24/7.
When a job does need hands — a failed switch, a new access point, a scheduled maintenance visit — on-site work in KSA and other regions is done with our local partners, working to the instructions of the engineers who already know your systems.
For anything urgent, call: +966 53 664 1983 for the GCC or +34 631 322 291 for Spain and Europe. For everything else, open a ticket and track it online.
Support you can hold to account
Every request is logged as a ticket with a priority and a target first-response time. Response targets are agreed per contract and per priority, and a ticket that passes its target is escalated automatically to our operations team.
Each month you receive a service report and a review: what was raised, what was fixed, what keeps recurring and what we recommend. Patching and backup checks are part of the routine, and for deeper protection our cybersecurity service sits alongside the support contract.
We have been operating since 2018, we are registered with PSEB and registered in Spain, so contracting and invoicing are straightforward in either region.
Managed IT support — frequently asked
An annual maintenance contract fixes the scope, the equipment covered and the schedule of preventive maintenance for twelve months, which suits organisations that budget once a year. A monthly plan covers the same kind of work but is billed month by month and is easier to resize as your headcount or number of sites changes. The help desk, the ticket system and the engineers are the same under both.
Yes. Remote support is how we deliver most of the work: help desk, monitoring, patching, user administration and troubleshooting are done over secure remote access and AnyDesk. Where a job needs hands on site, such as replacing hardware or a scheduled maintenance visit, it is carried out by our local partners in KSA and other regions, briefed and supervised by the engineers who support you remotely.
Every ticket is given a priority and a target first-response time. For contract clients those targets are agreed per contract and per priority and written into the agreement, and a ticket that passes its target is escalated automatically to our operations team. If a system is down right now, call the hotline rather than waiting for a ticket reply.
Yes. We support our own products, including People AXIS, IVMS, Right Numbers, our POS and our CRM, and we also support third-party systems such as a hotel PMS, IPTV, guest Wi-Fi, door locks, POS and back-office software. Where a fault sits with the vendor, we raise it with them, follow it up and keep you informed, so you deal with one support desk rather than several.
Yes. You can open a ticket and pay per incident with no ongoing commitment. Many clients start that way, move to a monthly plan once they see how we work, and some later hand us the whole IT function as an outsourced IT department.
Tell us what you run, we will scope the support
Send us the number of users and sites, the systems in place and the problems that keep coming back. We will reply with a written scope, the engagement model that fits and a quotation.